コールセンター用語集のアクセスランキング
2024年12月7日のデイリーキーワードランキング
| 1 | モニタリング |
| 2 | Predictive Dialer |
| 3 | LCR |
| 4 | ANI |
| 5 | ASA |
| 6 | Abandon |
| 7 | ATT |
| 8 | Private Branch Exchange |
| 9 | Queue |
| 10 | ACW |
| 11 | DNIS |
| 12 | Cost per Order |
| 13 | Fulfillment |
| 14 | B to C |
| 15 | Handling Time |
| 16 | VoIP |
| 17 | Escalation |
| 18 | Sales Promotion |
| 19 | In-house Telemarketing |
| 20 | Outbound Telemarketing |
| 21 | Occupancy |
| 22 | Direct Response |
| 23 | Service Level |
| 24 | Screen Pops |
| 25 | Agent Status |
| 26 | Offered Calls |
| 27 | COPC |
| 28 | Blocked Call |
| 29 | Average Time to Abandonment |
| 30 | Response Rate |
| 31 | Inbound Telemarketing |
| 32 | Market Segmentation |
| 33 | Skill Based Routing |
| 34 | Calls in Queue |
| 35 | List Cleaning |
| 36 | Call Management |
| 37 | Log on |
| 38 | Phone Server |
| 39 | Test Marketing |
| 40 | Call Sequencer |
| 41 | Voice Mail |
| 42 | Telemarketing Service Agencies |
| 43 | CCA |
| 44 | Automatic Dialer |
| 45 | List Screening |
| 46 | Busy Hour |
| 47 | Universal Agent |
| 48 | Test Operation |
| 49 | Blended Station |
| 50 | Supervisor |
2025年9月1日 18時43分更新(随時更新中)
