コールセンター用語集のアクセスランキング
2009年11月28日のデイリーキーワードランキング
| 1 | CSR |
| 2 | モニタリング |
| 3 | ルーター |
| 4 | VoIP |
| 5 | KPI |
| 6 | TSR |
| 7 | ANI |
| 8 | アバンダン |
| 9 | Offered Calls |
| 10 | Busy Hour |
| 11 | ACW |
| 12 | Test Operation |
| 13 | CPO |
| 14 | Predictive Dialer |
| 15 | ACD |
| 16 | Monitoring |
| 17 | CRM |
| 18 | Fulfillment |
| 19 | Abandon |
| 20 | List Cleaning |
| 21 | AHT |
| 22 | Sales Promotion |
| 23 | Call Management |
| 24 | Computer Telephony Integration |
| 25 | Marketing mix |
| 26 | ATT |
| 27 | DNIS |
| 28 | ＣＳＲ |
| 29 | Router |
| 30 | Test Marketing |
| 31 | Up Selling |
| 32 | CTI |
| 33 | Inbound Telemarketing |
| 34 | In-house Telemarketing |
| 35 | ASA |
| 36 | Switch |
| 37 | Response Rate |
| 38 | Direct Response |
| 39 | Outbound Telemarketing |
| 40 | Work Station |
| 41 | LCR |
| 42 | CCA |
| 43 | IVR |
| 44 | オーバーフロー |
| 45 | Calls in Queue |
| 46 | Automatic Dialer |
| 47 | Customer Operations Performance Center |
| 48 | Cross Selling |
| 49 | Universal Agent |
| 50 | Skill Based Routing |
2025年8月30日 07時28分更新(随時更新中)
