… This study uses organizational commitment theory and regards the hotel employee as an
internal customer to construct and verify a conceptual framework. Several important findings …

… pace of work but by customer demand, and customer quality requirements; … internal customers.
Work control is achieved through workers controlling each other in the guise of customers …

… Internal customer satisfaction with regards to staff cafeteria in … cafeteria in influencing internal
customer satisfaction by explicitly … restaurant ambience affect internal customer satisfaction. …

… service organizations, because of higher level of contacts between external customers and
employees (internal customers) … effect of internal marketing on universities' internal customer …

… , so that internal service providers for these departments can perform better (Dibb & Simkin,
Citation2000). When internal customers are provided with poor service from their colleagues, …

… 255 Case Study 11 Midland Bank: improving customer service through internal … internal
customer orientation in the purchasing function 275 Case Study 18 TMC: structuring the internal …

… need to evaluate its internal processes? This ―gap‖ … internal customers through the use
of multiple measures and ongoing measurement. A well-designed and -implemented service-…

… of service quality, as well as satisfaction and loyalty of customers by using internal customer
data… We therefore intended to validate whether the use of internal measures by employees, …

… Internal customers were common throughout the value chain … to delivering finished products
to external customers. The … communicate customer value propositions to internal customers. …

This study investigated the effect of electronic payment on customer service delivery, as
brought about by problem of satisfying customers need in Nigerian banks. To achieve this, four …