COPC (企業)
出典: フリー百科事典『ウィキペディア（Wikipedia）』 (2023/04/25 23:14 UTC 版)
COPC（COPC Inc.)は、カスタマー・エクスペリエンスの変革に特化した、株式非公開の経営コンサルタント企業である[1][2]。
- ^ http://www.marketwatch.com/story/copc-inc-and-microsoft-corporation-establish-the-buyers-forum-2013-05-16
- ^ a b c http://vyasumesh.wordpress.com/2008/10/30/copc-vs-six-sigma/
- ^ http://www.copc.com/clients/
- ^ http://www.datacom.com.au/getdoc/9e5a809f-02b6-49ed-8f91-ad594935e57d/COPC-FactsSheet.aspx
- ^ http://tasmaniantimes.com/index.php?/pr-article/sitel-australia-awarded-certification-to-the-copc-csp-standard/
- ^ a b http://www.callcentrehelper.com/forum/topic/copc-any-one-here-got-it
- ^ http://www.contactcentresasia.com/Event.aspx?id=860444
- ^ http://www.ccma.asn.au/copc
- ^ http://www.ccam.com.my/2013/05/03/malaysia-chosen-to-pilot-copc-performance-improvement-criteria-program/
- ^ http://www.copc.com/about/who-we-are/
- ^ http://www.copc.com/resources/copc-standards/
- ^ Call center consulting, certification, training & benchmarking contact center industry experts
- ^ http://www.credit-to-cash-advisor.com/Articles/BusinessOperations/COPC-2000Certification
- ^ http://www.smarttechsolutions.s5.com/certification1.html
- ^ http://www.businessgyan.com/node/503
- ^ http://callcenterinfo.tmcnet.com/analysis/articles/340403-malaysia-bpo-contact-centers-improve-performance-using-ccam.htm
- ^ http://www.theborneopost.com/2013/05/06/ccam-to-improve-contact-centre-operations-in-msia/
- ^ http://callcenterinfo.tmcnet.com/Analysis/articles/337338-malaysian-bpo-sector-the-path-toward-upgrade-modernization.htm
- ^ http://www.contactcenterworld.com/view/contact-center-news/ccam-inks-deal-to-improve-contact-centre-operations.aspx
[続きの解説]
「COPC (企業)」の続きの解説一覧
- 1 COPC (企業)とは
- 2 COPC (企業)の概要
- 3 パフォーマンス向上基準
- COPC (企業)のページへのリンク
